DENTRON LTD: PRIVACY, FAIR DEALING AND SECURITY POLICY
When we ourselves are customers we expect our suppliers to deal with us fairly, honestly, understandingly, courteously, transparently and promptly, and we use our very best endeavours to treat our own customers in the same way.
Likewise, we respect your privacy as we value our own as individuals.
We do not collect any personally identifiable information via our website except what you choose to send us.
We use any information we do hold about you to give you information about our goods and services, to process any order for goods or services which you place, and to inform you of difficulties in supply or payment or of such particulars as delivery times or directions to venues for events.
We do not share any information about you with anyone else except that as a service to our professional customers we may disclose your contact details to members of the public who seek the services you provide (unless you instruct us otherwise).
You may choose not to have any of your details disclosed by us to anyone. You may also choose not to allow us to send you general information about new goods and services of ours.
We operate strict security procedures to prevent information about you from leaving our control and accidentally becoming available to anyone else.
We do not store any financial information about you, either on a computer or on paper, except records of the transactions you have conducted with us (excluding payment card details).
We use and regularly update anti-virus software and anti-spyware software on all our computers.
We maintain secure systems and applications on all our computers at all times.
We maintain a policy which addresses information security, review it regularly, and amend it as necessary.
All access points to our computer network are protected by firewalls secured by passwords which are changed periodically.
No password or security parameter is left as supplied to us by the hardware or software vendor.
When you give us your payment card details, either they are passed via our website straight to our payment card processors (who themselves operate industry-standard compliant security procedures) via a secure link using encrypted transmission and we do not see them at all; or if you give us your payment card details directly we destroy such details by shredding them as soon as they have been entered into our secure payment terminal.
Access to sensitive data such as credit card details is restricted to authorised personnel.
We publish this Privacy, Fair Dealing and Security Policy on our website and make it available in printed form on request.
These procedures are designed to protect not only the security of any information we hold about you but also its integrity and accuracy, and to prevent its misuse and unauthorised alteration.
We will disclose to you all the information we knowingly hold about you if you ask us to do so (having given us reasonable proof that you are the person to whom the information relates). You may request this information by writing to us at our registered office, by telephoning us, by faxing us or by emailing us.
You can also use these means to contact us in order to correct any information we hold about you.
Our Terms and Conditions of Business are available on our website and in printed form on request, and take precedence over all other statements governing transactions between us and you except where provided otherwise by law.
Dentron Ltd is registered with the Data Protection Registrar.
All of the foregoing undertakings are governed by English law and subject to the direction of the Court, and to our co-operation with lawful requests for information by the police or bodies with statutory authority to make such requests.
This policy was last revised on 11th August, 2014.